Privacy Notice
All of us at SatStore EU are proud to choose your website (SatStore.EU) and our store to buy our products or take advantage of our services and we promise to live up to your trust.
This privacy statement explains what information we collect from you when you visit our website or when you make purchases and use our services. It is multi-layered, so you can easily find out why we process your personal information and what we do with it. We therefore encourage you to carefully read this Privacy Notice and check the “I Agree” option if you understand and agree with the individual terms of this Privacy Notice.
Your rights
When do we respond to your requests for personal data?
Where can you apply?
How will you be notified of any changes to this Privacy Notice?
1. Editor – Contact info
For general information you can contact us at mail info@SatStore.EU, at the online service line of the online store: +30 6943472533 or by sending a postal letter to the above address. You can also contact us via the facebook messenger service.
2. Where we store the information you have given us
The data we collect from you is stored within the European Economic Area.
3. Who has access to your data?
Only those responsible for each individual part of our company have access to your personal data on a case by case basis. Your personal data will only be used for the purpose stated each time and the information will not be disclosed or sold to third parties for other non-related purposes.
For some processing we work with third parties, to whom we transmit some of your data or they themselves have access to your data through our website. This is done only to provide you with our services. You will find out who has access to your personal data on a case-by-case basis and for some processing, as discussed below.
4. What information do we collect from you
In our company we learn about you, our customers, either through our website or through our store, but also the activities we organize. It is very important for us to know your interests and concerns, as it allows us to innovate, improve and offer the best products and services for you.
There are several ways you can share your data with us:
In most cases you provide us with the data directly through the various forms you send or receive (mainly through our website).
For example:
By registering on our website
When you buy products or services from our website
When you get in touch with us
When you participate in seminars / competitions
In other cases, we collect the information (for example when we use cookies to facilitate your navigation and to understand how you use our website).
Find below activities that involve the processing of your data, their purposes and their description.
Remember that it is your responsibility to ensure that the data you provide to us is true and accurate. Otherwise, the user will be responsible for the inaccuracy or untruth of this data as well as for any damages that may be caused. Our company reserves the right to cancel the relationship with this user for the above reasons.
Α. Website Navigation
Upon entering our website, the following are automatically sent by the terminal browser that you use to our website transmitter and without your own action:
the IP address of the internet accessible device that submitted the request to connect to our website,
the date and time of access,
the name and web address (URL) of the file requested,
the website from which the access was made (referrer-URL),
the browser you are using, your computer’s Internet-accessible operating system, and the name of the access provider (access provider) and
if you have consented to the so-called geolocation of your browser or your operating system or other settings of your terminal, these functions are also recorded.
All of the above are temporarily stored in a log file.
Purpose and N.Batch Processing Base
The purpose of all of the above is to ensure a proper connection, the guarantee of comfortable use of our website and the evaluation of the security and stability of the system.
The legal basis for processing is Article 6 1 1 (f) of the GCC, which allows us to process data when it is necessary for the purposes of our legitimate interests.
How long we keep the information you give us
The data is temporarily saved for the session and then deleted automatically. As soon as you stop using our website, the geolocation data is deleted.
Who has access to your data?
For the management of our website we cooperate with the company eproductions – EFTHYMIOS KOKKINOPOULOS. In case of an anonymous user (guest user) the cookies are deleted by closing the browser.
For more information you can visit the eproductions website here.
We work with the established company called “Value”, for the creation and management of google analytics, google adwords and in general the provision of internet advertising consulting services. https://value.marketing/
Β. Create an account on our website
Purpose and legal basis of processing
The purpose of collecting your personal data is to provide you with personalized services and to manage your account. When you register as a user, you will be able to view your purchase history at any time and have your details stored for each new purchase you wish to make.
The legal basis for processing is your consent based on article 6 par. 1 par. a of the GCP.
What information do we need
For your registration on our website and if you wish, you can provide us with contact information, ie your name, your address, your email, your phone number.
Once you make a purchase we will process the following data:
purchase history
product delivery information
payment history
encrypted debit – credit card information
When you browse our website as a user, your IP and the last time you logged in are automatically sent to us.
We will also process the following data associated with cookies:
Navigation history on our website
History of products you have seen (click history)
Why we need this information
We need the above information to offer you easier access to our website and faster purchases through it.
If you would like us to send you newsletters, we will suggest our new products based on your shopping history and the products you have seen on our website, as well as announcements about our company and our products-services . For more information, you can consult the specific section of this, about our electronic newsletter (e-newsletter) here
How long we keep the information you give us.
We will use your data for as long as you maintain your account or up to five years, in which case we will ask for your consent again, unless we retain your information for another reason (indicatively, you have made purchases from our website and have keep your details for tax purposes). You have the right to terminate your account at any time, in which case your data will be deleted, unless you have made purchases through our website (in which case we will keep your data for as long as required for tax purposes) or if there are any pending issues or / and litigation between us due to the sale.
Who has access to your data?
For the management of our website we cooperate with the company eproductions – EFTHYMIOS KOKKINOPOULOS. During this management, eproductions collects users’ login data as well as cart data, which is stored on its servers located in Germany. The data collected by eproductions are kept for up to 1 year.
For more information you can visit the eproductions website here
In addition, we work with the established company called “Value”, to create and manage google analytics, google adwords and in general the provision of online advertising consulting services.
Γ. Shopping online or from our store
Purpose and legal basis of processing
We use the information you give us to execute nto complete the sale of products through our website. We also use your personal information to inform you about the status of your order, but also about product returns. We will further use your data to track your payments, but also to handle product complaints and warranty issues.
Your personal information is used to verify your identity and age, to determine if you can make online purchases, and to verify your address with our third party partners.
In case of purchase of products or services directly from our physical store, we do not enter your details, except in cases where you request the issuance of an invoice. In this case, only the information necessary for the issuance of the tax document is entered
The legal basis for processing is article 6 par.
What information do we need
We will manage the following categories of personal data when you make online purchases:
Contact information such as name, address, email, phone
Credit and debit card details and payment history
Order history.
If you are a registered user of our site, we will process the personal information you provide to us during your registration such as the password you used for your registration and your purchase history.
If you make purchases through our physical store, we do not hold customer information unless you request an invoice. In this case, we process name, VAT number, Tax Office, registered office and profession.
Our company does NOT store credit and debit card data.
How long we keep the information you give us.
Tax data and documents will be kept by our company for a period of twelve (12) years, for tax audit purposes.
Who has access to your data?
Your personal data is transmitted to third parties, only for the provision of the above services to you. In particular:
You pay by credit – debit card to make purchases. Our website does NOT store credit – debit card data, which you enter when submitting your order.
* Specifically, before approving any transaction, you link directly to a hyperlink to another website that uses an online credit card clearing technology under the responsibility of EFG Eurobank Ergasias. This means that our website does not use, for any reason, any credit / debit card information you have entered, as these are not visible on it.
When payment is activated on our website via PayPal, your payment is subject to the PayPal Terms and Conditions, and to the issues of personal data collected by this company under the relevant agreement that you have accepted during your registration in this service
For the shipment of the products we cooperate with the courier company SPINTEX TAXYMETAFORON “and with the distinctive title” SPEEDEX “You can find its data protection policy here.
Δ. Gift Card
We offer functions or services that require us to process the personal data of third parties that you provide to us, such as in the case of activating and sending the Gift Card or managing the Gift Card request. If you provide us with personal data of third parties, we guarantee that you have informed them of the purposes and manner in which we should process their personal data.
Purpose and legal basis of processing
We use the information you give us to execute and complete the sale of products and services through our website to the third parties you have indicated to us. It is your responsibility to provide us with the exact details of your friends or relatives, whom you have previously notified and who have given their consent for you to purchase a Gift Card on their behalf.
The legal basis for processing is the consent of these third parties that you indicate to us in your statement, based on article 6 par. 1 on the GCC.
If these third parties finally make a purchase from our website or store, the legal basis for processing is article 6 par. / p>
What information do we need
Name, telephone and email of a third party. We remind you that the use of personal data of third partiessubject to personal data protection legislation.
Why we need the above information
We need the information of the third parties that you have informed us to inform him that he has received a Gift Card from you and if he wishes to make purchases from our website and / or our store.
How long we keep the information you give us
The Gift Card remains valid for one (1) year from the delivery date specified by the sender. If the third party to whom the Gift Card was offered makes use of it and makes purchases from our store, then his details will be kept in accordance with what is defined for online purchases or from our store.
If the third party chooses not to make any purchase, then his details will be deleted one (1) month after the expiration of the Gift Card.
Ε. Participation in Seminars
Purpose and legal basis of processing
The purpose of collecting the information we request from you is to facilitate your attendance at the seminar and to offer you the corresponding service.
The legal basis for elaboration is article 6 par.
What information do we need
If you want to attend a seminar you must provide us
Name
Address
Email and
Contact Phone
Why we need this information
We need the above information to facilitate your attendance at the seminar and to offer you the relevant service. We also need some of the above information to contact you and issue the relevant receipt for attending the seminar.
To pay the amount of the seminars you pay by credit – debit card. Our website does NOT store credit – debit card data, which you enter when submitting your order.
In particular, prior to the approval of any transaction, you link directly to a hyperlink to another website that uses an online credit card clearing technology under the responsibility of EFG Eurobank Ergasias. This means that our website does not use, for any reason, any credit / debit card information you have entered, as these are not visible on it.
How long we keep the information you give us
Tax data and documents will be kept by our company for a period of twelve (12) years, for tax audit purposes.
Who has access to your data?
For the seminars we cooperate with SatStore EU, where the seminars are held. The information sent to this company is only your name and phone number. This information is retained by SatStore EU only for the conduct of the seminars and is deleted immediately upon their completion.
F. Participation in Competitions
Purpose and legal basis of processing
Through our website, our newsletter or through social media you can participate in competitions that we organize from time to time.
The legal basis for processing is your consent, based on article 6 par. 1 on the GCP
What information do we need and why
For your participation we only need your name, your email and, as the case may be, your phone number, in order to contact you.
If you participate through your social media account, we also process your account information that is publicly known on those media.
How long we keep the information you give us
One month after the end of the competition and the announcement of the winners, your personal information is deleted, unless you have chosen to subscribe to another of our services (indicatively, sending a newsletter).
In the case of prize material, the winner’s information is kept for two years, as well as the warranty period, for subsequent restoration or exchange in the event of a defect.
Who has access to your data?
The information you have provided to us in the context of the competition is only transmitted if required to complete the competition (for example, the competition is conducted by the company offering the prize, or the prize is sent through a partner company courier). The relevant information will be listed each time in the terms of the competition.
Ζ. Subscribe to our electronic newsletter (e-newsletter)
Purpose and legal basis of processing
The purpose of the data collection is to provide you with the relevant service, in order to inform you about new products, offers, seminars, competitions that concern either our company or the company of our group, “AKIS PETRETZIKIS MEPE”, as well as and general news of our company. With the data we collect we create user profiles that are classified by person and / or e-mail address, in order for the advertising offer, especially in the form of a newsletter, to be better adapted to your personal interests and to improve our online offers.
The legal basis for processing is your consent based on article 6 par. 1 par. a of the GCP.
What information do we need
Your name and email address.
Who has access to your data?
To send emails we work with Grammedia LTD, which provides us with the Contact Pigeon service.
With your consent to receive the newsletter from you, your data is sent to the above company Grammedia LTD, which offers us the use of the Contact Pigeon platform. Through this platform we analyze your usage behavior on our website as well as in our newsletters. In practice, this means that we keep up to date with information about whether you have received the newsletters, whether you have opened them, and information about your browsing, such as your geographical location, IP address, device, and connection that you have used. during your visit, the browsing software. In addition, we may collect and collect information that is linked to third parties, such as demographics and browsing data.
To ensure that you did not make a mistake when entering your email address, we have introduced a double-opt-In procedure: After entering your email address in the specified field, we will send you a confirmation link. Only if you select this confirmation link will your email address be sent to our partner company Grammedia LTD to send out newsletters.
How long do we retain the information you provided to us
Your data for sending newsletters, as well as the data we collect from emails and statistics will be kept for as long as you have given consent for the receipt of newsletters. If you do not open the newsletters for a period of one year, we will consider your account inactive and notify you of your imminent deletion from the list of accepted newsletters.
You can revoke your consent to the receipt of the newsletter at any time with effect for the future, if you unsubscribe from the newsletter through our website. You will find the link to the unsubscribe page at the end of each newsletter.
Also, if you wish, you can be excluded from the list of recipients of updates at any time by sending an email to privacy@contactpigeon.com, but also to remove any data that may have been collected during the browsing history your. ContactPigeon will process and process your request within a reasonable time from the date of notification.
For more information, you can visit its protection policy here.
Η. Data processing for advertising purposes
Google Analytics
When you visit the SatStore.EU website we use a third party service, Google Analytics, to collect log files and details about your browsing on our page.
The information that is sent is:
the IP address of the requesting Internet access device,
the date and time of access,
the name and URL of the requested file,
the webpage / application from which the access (referrer-URL) was made,
the browser you are using, your computer-accessible internet operating system, and the name of the access provider (access provider) on the web server of our website and are stored in a log file.
The operating system of your mobile device, if you visit the website via mobile device
the serial numbers that correspond to your device and its parts
the redirect site (the website that led youin ours)
actions related to the way you use our website, such as sections you visit on it
Our Website may collect information about the exact location of your mobile device using geolocation and technologies such as GPS (Global Positioning System), Wi-Fi (wireless LAN), Bluetooth, or location proximity κυψέλης (cell tower proximity). Most mobile devices and browsers allow you to revoke the permission you have given us to collect this information, using your device or browser settings. If you have any questions about how you can prevent the collection of information about your exact location, we recommend that you contact your mobile device technical support provider, your device manufacturer, or your software provider or browser. All of the above information is processed in a way that cannot be identified (it is anonymous).
Data is stored for a period of 50 months for marketing and statistical purposes and then deleted automatically. As soon as you stop using our website, the geolocation data is deleted.
Cookies
You can read more about how we use cookies on our policy page here.
You can prevent the installation of cookies that record the above information about the navigation on our website through the corresponding setting of your browser program. However, in this case it may not be possible to use all the features of our website.
You may also prevent the analysis of data generated by cookies relating to the use of this website (including the IP address) as well as the processing of such data by Google if you upload and install this browser extension. Instead of the browser extension, you can also block analytics from Google Analytics by selecting this link.
This creates an opt out cookie, which prevents future analysis of your data when you visit this website. The opt out cookie is valid only in this browser and only for our website and is stored only on your device. If you delete cookies from this browser, you must save the Opt out cookie again. More information about data protection in relation to Google Analytics can be found on the Google page here.
Purpose and legal basis of processing
The purpose of collecting your personal data is to analyze the usage behavior in the context of our online presence, as well as in the newsletters that we send you. User behavior evaluation includes in particular the areas of the website you visit and which links you activate there.
Legal basis for processing is our legal interest based on article 6 par. 1 par. f of the GCP. If you have provided your relevant consent (eg for the receipt of newsletters) as a legal basis for processing is your consent under Article 6 par. 1 par. A GCP. The processing of the data of the existing customers for advertising purposes of our company is considered as a legitimate interest of our company.
What information we collect
Every time you visit our website, your web address and the last time you logged in are automatically sent to us.
Why we need this information
With the data we collect we create personalized user profiles that are classified by person and / or e-mail address, in order for our company’s advertising offer in the form of a newsletter or advertising messages on the website to better suit your personal interests and improve our online offerings.
Right to object
You can claim the right to object against the processing of data for the stated purposes at any time and at no cost and with effect for the future, by contacting us here
How long we keep the information.
Your data will be deleted by the respective email distributors if you revoke your consent to individual advertising media or oppose certain advertising media. Also, if you file a right of objection, your email address will be excluded from the processing of advertising data within a reasonable time.
Who has access to your data?
For the management of our website we cooperate with the company eproductions – ΕYTHYMIOS KOKKINOPOULOS. During this management, eproductions collects users’ login data as well as cart data, which is stored on its servers located in Germany. The data collected by eproductions are kept for up to one year. In case of an anonymous user (guest user) the cookies are deleted by closing the browser.
For more information you can visit the eproductions website here
– We work with the company called “Value”, to create and manage google analytics, google adwords and in general the provision of online advertising consulting services.
– For sending emails we cooperate with the company Grammedia LTD, which provides us with the Contact Pigeon service
Your data for sending newsletters, as well as the data we collect from emails and statistics will be kept for as long as you have given your consent to receive the newsletters.
You can revoke your consent to the receipt of the newsletter at any time with effect for the future, if you unsubscribe from the newsletter through our website. You will find the link to the unsubscribe page at the end of each newsletter.
Also, if you wish, you can be excluded from the list of recipients of updates at any time by sending an email to privacy@contactpigeon.com, but also to remove any data that may have been collected during the browsing history your. ContactPigeon will process and process your request within a reasonable time from the date of notification.
For more information, you can visit its protection policy here.
Θ. Social media
We use social media plugins to make our website more personal. You can also log in to our website through your Facebook account.
On each of our pages containing such an add-on, the browser will link to Facebook and content will be uploaded from these pages. Your visit to our pages can be monitored by the above social media, even if you do not actively use these media. When you access our website through social media, our website automatically saves your email (as you entered it in your Facebook link). You can then browse our website in the same way that its users can.
Our company also has its own pages on social media (facebook, twitter, instagram).
Remember, any content posted on our website through our company’s social media or social media pages may be publicly displayed, so be careful when providing specific personal information.
On their websites, the occasional social media provides detailed information about the scope, nature, purpose and processing of your data.
Ι. Links to other websites
You may find on our website links to and from the websites of our affiliates, advertisers and other third parties, which are not covered by this privacy statement. We encourage you to read the privacy policy on the websites you visit first before entering any personal data on them.
ΙΑ. Online Push Notifications
Depending on the electronic device you use to browse our website, you may receive notifications about our offers and our news.
To turn off alerts, depending on the platform and / or browser you are using, follow the instructions below.
– Desktop: Right-click on & gt; turn off notifications from SatStore.EU
– Mobile: Go to Notification Center & gt; Website settings & gt; Notifications & gt; Disable notifications from SatStore.EU
– Common browsers:
• Chrome: Settings & gt; Show Advanced Settings & gt; Privacy – Content Settings & gt; Notifications – Manage Exceptions & gt; type SatStore.EU and select “Block”
• Firefox: Options & gt; Content & gt; Notifications – Select & gt; SatStore.EU – “Remove Page”
• Safari: Preferences & gt; Notifications & gt; Select “Refuse”
ΙΒ. Contact Us – Customer Service
Purpose and legal basis of processing
Whenever you contact us for generalquestions about our company or our products-services, we hold the information you give us in order to respond to your requests.
The legal basis for processing is article 6 par. 1 par. f of the GCP, ie the legal interest of our company.
What information do we need
We need information about you so that we can contact you and in particular your name, phone number and email, as well as the contents of the letters or emails you have sent us.
Why we need this information
We use your personal information to respond and keep track of our communication with you.
How long we keep the information you give us
The information about you is deleted six months after your last contact with us.
ΙΓ. Submitting an application – Curriculum Vitae for a job
Purpose and legal basis of processing
The purpose of processing the information we collect is your suitability for the position advertised.
The legal basis for elaboration is Article 6 par.
Why we need this information
We will use the information you provide to us to process your job application. We will not transmit the information you provide to us to third parties for commercial purposes.
We will use the contact details to contact you and the rest of the information to assess your suitability for the job.
We do not request additional information from those we need and do not hold it for longer than necessary.
The information we request each time concerns your suitability for this job.
Application process
In this process we need your personal information, such as your name and contact information. We also need previous experience and study on a case-by-case basis.
Selection process
Personnel selectors will review your applications and invite you for an interview to select the right person for the position. Applicants will not be evaluated at any stage of the selection process based on their public profile on social media.
Offer – acceptance of a job
If you accept the job offer we will ask for additional information in order to hire you.
This information will be basically what is needed to fill in your details in the ERGANI system of the Ministry of Labor, Social Security and Social Solidarity, ie name, patronymic, patronymic, date of birth, ID number, VAT number, Tax Office. ., AMKA, Insurance Registration Number, Home Address, email, marital status, bank account number, salary amount. In addition and depending on the location, we will ask you to provide us with a copy of your police ID or passport, certificates of study and foreign languages.
How long we keep the information you give us
Applications, CVs and information sent to us and rejected immediately will be deleted – destroyed within one month of filling the position.
Applications, CVs and information sent to us for evaluation will be deleted – destroyed within six months of filling the position.
In the event of the employee being hired, all information concerning him / her, including the payment of remuneration and the reasons for the termination of his / her contract, will be deleted after the expiration of twenty (20) years from the termination of the employment relationship.
Documents related to maternity leave and sick leave will be deleted after five (5) years from the end of the year received.
Who has access to your data?
Your information, which is necessary for the submission of tax and insurance data, as well as for the execution of your payments, is sent to the accounting office of our unitax and possibly to our legal department.
In addition, we work with EFG Eurobank Ergasias and Piraeus to make your paychecks.
5. Your rights
We are committed to maintaining the confidentiality of your personal data and to ensuring that you exercise your rights. You can exercise your rights free of charge by sending us an email at dataprotection@SatStore.EU, simply stating to us the reason for your request and the right toyou want to practice or make an application here.
In case we consider it necessary to confirm your identity, we may request a copy of a document proving your identity.
In particular, regardless of the purpose or legal basis on which we process your data, you have the following rights:
You have the right to be informed. This means that you have the right to be informed clearly, transparently and understandably about the way we use your personal data and your rights.
You have the right to access your personal data. This means that you have the right to be informed by us if we process your data. If we process your data you can ask to be informed about the purpose of processing, the type of data we hold, to whom we give it, how long we store it, if automated decisions are made, but also about your other rights, such as the right correcting, deleting data, restricting the processing and submitting a complaint to the Personal Data Protection Authority.
You have the right to correct inaccurate personal data. If you find that your data is incorrect, you can ask us to correct it (eg name correction or change of address notification). Remember that if you are a registered user of our website, you can also access the section corresponding to your personal data to modify or update the information about you. However, by actively providing your personal data to us in any way, you guarantee that it is true and accurate and you agree to notify us of any change or modification. The user is solely responsible for any losses or damages caused to our website or to the person responsible for the website or to any third party, due to the completion of incorrect, inaccurate or incomplete information in the registration forms. Please note that as a general rule you should only provide your own personal data, not third party data, except to the extent permitted by this Privacy Policy.
You have the right to delete / forget. You can ask us to delete your data if it is no longer necessary for the above processing purposes.
However, this right may not be enforced if:
There is a pending dispute or litigation with our company.
The purchase you have made has not yet been sent.
You owe our company.
If you have abused our services (such as recurring cancellations of orders) within the last two years
If you have made a purchase from us we are obliged to keep the tax data for twelve (12) years.
You have the right to transfer your data. You can ask us to take the data you have provided in a readable form or ask us to pass it on to another controller.
You have the right to restrict the processing. You can ask us to restrict the processing of your data for as long as your processing objections are pending.
You have the right to object to the processing of your data. You can oppose the processing of your data or withdraw your consent and we will stop processing your data unless there are other compelling and legitimate reasons that prevail over your right.
In addition, you have the right to object to the processing of your data for advertising purposes. You can withdraw your consent at any time:
Either by following the relevant settings in the emails sent to you (unsubscribe)
Or by disabling cookies, changing the browser settings. For more information you can visit our Cookies Policy here
Either by contacting us directly here
6. When do we respond to your requests for personal data?
We respond to your requests free of charge, without delay, and in any case within (1) one month from the time we receive your request. However, if your request is complex or there is a large number of your requests, we will inform you within a month if we need to receive an extension of another (2) two months, within which we will respond.
If your requests are obvious unfounded or excessive especially due to their repetitive nature, our Company may impose the payment of a reasonable fee, taking into account the administrative costs for the provision of information or the execution of the requested action or refuse to follow up on the request.
7. Right of complaintto the supervisory authority
You have the right to file a complaint with the competent data protection supervisor if you consider that the processing of your Personal Data violates the applicable national and regulatory framework law for the protection of personal data. Competent supervisory authority in Greece is the Personal Data Protection Authority (postal address: 1-3 Kifissias, Athens / www.dpa.gr, tel. 2106475600)
8. How will you be notified of any changes to this Privacy Notice?
We will update this Privacy Notice whenever necessary. If there are significant changes to the Privacy Notice or the way we use your personal information, we will post it prominently on our website. We encourage you to read this Privacy Notice on a regular basis to know how your data is protected.
If you would like to contact us regarding any issues related to the processing of your Data and the exercise of your rights, you may contact us at 216 9001112 or by e-mail dataprotection@SatStore.EU.
